Nipher Documentation

Nipher is a business-to-consumer (B2C) multi-seller marketplace where independent sellers and D2C brands list products for customers to discover, compare, and buy through one shopping experience.

Unlike generic marketplaces, Nipher is brand-focused. Every seller gets their own Brand Store — a public profile page that showcases their catalog, brand story, and full product lineup in one place.

Sellers have access to a Seller Community where they can grow together, access platform guidelines, and build brand identity alongside other sellers.

The platform is built for sellers who want to grow as a brand — with tools for catalog management, order handling, payout tracking, and customer-facing brand presence.

For customers, Nipher is a curated shopping destination across multiple categories — fashion, electronics, home, and more — with verified sellers and transparent product information on every listing.

Nipher's seller focus means customers shop from real brands, not anonymous listings, creating trust and a stronger buyer–seller relationship.

Customers discover products through categories, search, brand stores, seller profiles, and product detail pages.

After login, customers manage cart, checkout, orders, wishlist, profile, and account settings from their account surfaces.

Sellers use a separate seller workspace for listings, orders, payouts, and brand management — it is independent from the customer-facing experience.

Admins oversee the platform and handle seller approvals, catalog management, and operational tasks from a separate admin area.

Public routes include home, categories, listed products, product pages, about, contact, FAQ, and policy pages.

Logged-in routes include cart, checkout, orders, wishlist, profile, and settings.

Public content is kept crawlable so category pages, product pages, and documentation pages remain visible to search engines.

Core app screens include home, search, product detail, top brands, seller profile, checkout review, product feedback, and settings.

The app also includes account-related pages for orders, addresses, notifications, security actions, and support flows.

The delete-account action remains inside the logged-in settings/security area of the mobile app.

Location permission is used while the app is in use to detect delivery area and check serviceability for the current address or pincode.

Notification permission is used for order updates, delivery progress, account alerts, support updates, and promotional notifications when enabled by the user.

Photo or media access is requested only when the user chooses to upload images, for example in review or support flows.

Mobile login uses phone OTP verification, and if a new user verifies OTP but does not finish profile setup, the app can restore that pending signup flow later.

If the app is offline, key shopping and checkout actions are blocked until network access returns so orders and payment flows do not continue in an unsafe state.

Open nipher.in in your browser, or download the Nipher app from the Google Play Store.

Tap or click the Login button in the top-right corner of the home screen.

Enter your mobile number and tap Send OTP. A 6-digit OTP will be sent to your number.

Enter the OTP to verify your identity. A new screen will appear if it is your first login.

Enter your full name and email address to complete your profile setup.

Add at least one delivery address — go to Profile → Addresses and tap Add New Address. This step is required before you can checkout.

Your account is now active. You can browse products, add items to your wishlist, add to cart, and place orders.

Make sure you are logged in to your Nipher account.

On the website: click the user icon or your avatar in the top-right header → open Profile or Account Settings.

On the mobile app: tap the profile or settings icon in the bottom navigation bar → tap Profile.

Tap or click the Edit button next to your name or the Edit Profile option.

Clear the existing name in the name field and type your new name.

Tap Save or Update to confirm. Your new name will reflect immediately across your account and any order-related communications.

Use category pages and listed-product pages when you want broad browsing by product type.

Use search when you already know the item, brand, budget, or use case you are looking for.

Seller profile pages and top-brand areas help you explore a seller's public catalog before deciding to buy.

Product pages are where customers review the product information, variants, delivery checks, pricing, and related seller details.

Wishlist is for saving products for later comparison or purchase.

Review and feedback flows allow customers to leave product-level feedback after purchase where applicable.

Cart is used to review selected items, quantities, and the address being used before moving forward.

Checkout calculates the latest payable amount based on item state, address, and shipping availability.

The mobile app uses a dedicated checkout review screen before the payment handoff.

First, make sure you have a Nipher customer account and are logged in. If not, open a customer account first (see the Customer Onboarding section above).

Go to nipher.in/become-seller and click Begin Application or Start Selling.

Step 1 — Business Details: Enter your legal business name, select your business type (Individual / Sole Proprietor, Partnership, Private Limited, or LLP), and enter your GSTIN. If you are not GST-registered, enter your PAN number instead. Add your full business address including pincode.

Step 2 — Brand Details: Enter your brand name as you want it to appear on your Brand Store and product listings. Select the product categories you plan to sell in (you can select multiple). Upload your brand logo — recommended size is 400×400 px, clear background.

Step 3 — Payout Details: Add your bank account number, IFSC code, and account holder name exactly as they appear on your bank records. This is where your sales amount will be transferred after order fulfillment.

Step 4 — Identity Verification: Upload your identity and business documents. For individuals: PAN card (front). For registered businesses: GST registration certificate and company or LLP registration proof.

Step 5 — Review and Submit: Review all the details you have entered. Check that your business name, bank account, and documents are correct. Tick the checkboxes to agree to the Seller Agreement and Seller Guidelines, then click Submit Application.

After submission your application enters the review queue. You will receive a notification once it is approved or if the team needs any additional information from you.

Check your registered email inbox for a message from Nipher with the subject — Congratulations! You're a Verified Nipher Seller. Open that email.

Inside the email you will see two buttons: Set Password and Login. Click Set Password first — this is required before you can log in.

The Set Password link opens the Forgot Password page on nipher.in with your seller email already filled in. If it is not filled in, type your seller email address in the email field yourself.

Click Continue or Send Reset Link. A password reset email will be sent to your seller email address.

Check your inbox again for a second email from Nipher with a password reset or set link. Click that link. It will open a page where you can create a new password.

Enter your new password. Use at least 8 characters. Confirm the password by typing it again in the second field. Click Set Password or Save.

Your password is now set. Go to nipher.in/login to open the login page.

On the login page you will see the mobile OTP login by default. Do not use that. Look for the option that says Use email instead or Sign in with email — click it.

You are now on the email login form. Enter your seller email address in the Email field.

Enter the password you just created in the Password field.

Click Continue or Login. You will be taken into your seller dashboard.

If you see a message that says your account is not approved or access is restricted, your application may still be under review. Wait for the official approval email before trying to log in.

If you forgot the password you just set, go to nipher.in/forgot-password, enter your seller email, and repeat the set password steps above.

Sellers can add products, edit listings, review incoming orders, and monitor revenue or transaction history.

Seller settings cover profile details, payout methods, support, and policy references such as seller agreement and seller guidelines.

Seller operations are separate from customer-facing help and account flows.

Nipher supports organic product discovery by using listing quality, category relevance, seller information, product content, availability, and customer-facing signals to help shoppers find suitable products across search, category pages, recommendations, and brand stores.

AI-assisted listing tools help sellers improve product titles, descriptions, feature highlights, and catalog clarity. Better structured listings give shoppers and search systems clearer information about what the product is, who it is for, and why it is relevant.

Nipher's growth approach is not built only around paid ads. Sellers can focus on building a strong catalog, accurate product pages, real customer trust, consistent fulfillment, reviews where available, and brand presence that can compound over time.

The platform gives new and growing sellers more opportunity to be discovered organically, especially when their products are complete, fairly priced, clearly categorized, and useful for active buyer searches.

Nipher helps handle the discovery layer so sellers do not have to depend only on external advertising to get visibility. Paid promotion may be useful later, but the marketplace is built to give sellers a practical organic path first.

AI can support ranking and opportunity discovery by improving catalog quality and matching products with relevant shopping intent. Rankings and sales are not guaranteed, but strong product data, reliable operations, competitive pricing, and customer trust can improve organic performance over time.

Are there hidden fees or confusing commissions? Nipher uses a simple tiered seller commission structure: 0% commission for the first 20 completed orders, 10% commission from order 21 through order 100, and 15% commission after 100 completed orders. Any applicable platform terms should be reviewed in the Seller Agreement and Terms & Conditions before onboarding.

How is Nipher different from other marketplaces? Nipher is a B2C marketplace built around Indian D2C brands, independent sellers, brand-first discovery, and AI-assisted organic growth. Sellers can present a public brand store, manage catalog and orders from a seller workspace, improve listings with AI help, and build a clearer seller identity instead of appearing only as anonymous product listings.

Is it difficult to upload my catalog? Sellers can add products from the seller dashboard, create product details manually, and use AI listing assistance to improve titles and descriptions. New sellers should keep product names, categories, photos, pricing, inventory, and shipping details ready before starting catalog setup.

Do I need to spend heavily on ads to get sales? Nipher is designed to support organic marketplace discovery first. Sellers can improve visibility through complete listings, strong product information, accurate categorization, competitive pricing, service quality, and brand trust instead of relying only on paid advertising.

What about customer support, logistics, and returns? Nipher provides seller support surfaces and coordinates platform-level customer help and order workflows. Sellers remain responsible for accurate listings, product quality, dispatch readiness, and return handling according to the applicable seller policy, product policy, and platform rules.

Why should sellers trust a growing marketplace? Nipher keeps public seller guidelines, seller agreement, policy pages, and documentation available for review. Approved sellers can monitor catalog, orders, revenue, transactions, and payout information from the seller workspace, which helps keep marketplace operations transparent.

How do payouts and GST work? Seller payout details are collected during onboarding and managed from seller settings after approval. Payout schedules, deductions, tax handling, and report availability should be checked in the seller workspace and official policies. Sellers are responsible for their own GST, PAN, invoices, and accounting compliance, while Nipher provides platform records where available.

What categories can I sell on Nipher? Nipher welcomes suitable fashion, electronics, home goods, lifestyle products, and other categories that fit the marketplace rules, seller guidelines, and product quality requirements.

How long does seller onboarding take? Onboarding time depends on application completeness, document checks, payout details, and review status. Many sellers can complete the application quickly, but approval only happens after Nipher reviews the submitted details.

Can I sell on Nipher and other marketplaces at the same time? Yes. Sellers can use Nipher as an additional online sales channel while continuing to sell through their own website, social commerce, offline channels, or other marketplaces, subject to their own contracts and obligations.

Does every seller get a brand store? Approved sellers can build a public seller or brand presence that helps customers browse their catalog, understand the brand, and find more products from the same seller.

Can Nipher help improve my product listings? Nipher includes AI-assisted listing support to help sellers improve product titles, descriptions, and catalog quality. Sellers should still verify that every listing is accurate, compliant, and supported by real product information.

How does Nipher help sellers grow organically? Nipher helps products become easier to discover through structured catalog data, search-friendly product pages, brand stores, category placement, and AI-supported listing improvements. Organic sales depend on demand, pricing, product quality, availability, customer trust, and fulfillment performance.

Where can sellers get help after approval? Sellers can use seller support surfaces, policy pages, seller guidelines, and the seller workspace for operational guidance related to catalog, orders, payout details, returns, and account settings.

Use My Orders to see the latest order status and shipment updates.

Address changes and cancellations may only be available before the order reaches later processing stages.

If an order is delayed or delivered incorrectly, check the order details first and then use the appropriate return or support action.

Open the relevant order and use the return option if the item is eligible.

Provide clear details and photos when the item is damaged, defective, or incorrect.

Approved refunds are processed back through the original payment route, subject to banking timelines and policy checks.

Checkout supports the payment methods shown live at the time of purchase.

If money is debited but the order fails, the amount is usually reversed automatically by the bank or provider.

Use settings pages to manage sessions, change account details, and review privacy or account actions.

Use policy pages when you need the official written platform position rather than a short answer.

Privacy, terms, shipping, return and refund, seller agreement, and seller guidelines are all public web routes.

These pages remain the authoritative written documents even when this documentation page links to them.

Mobile app: open Settings, then Security, then Delete account.

Website: sign in, open Account Settings, and use the Delete Account option in the Security section.

After a valid request, the account is disabled and scheduled for permanent deletion after the retention period, subject to legal or operational record-keeping.

If the request was made by mistake, contact support before permanent deletion is completed.

Use this page for setup instructions, account guidance, policy references, and common product or order questions.

Use Help & Support when you need ticket-based assistance, screenshots, or investigation by the team.

For business, seller, or account-policy questions, use the contact details below.