Privacy Policy for Nipher

Privacy Policy

Effective Date: 02/03/2026

Platform Name: Nipher

Operated by: Nipher (partnership firm), represented by Ganesh Prajapati and Pritam Kumar

Registered Address: Saunda Basti, Manda Tola, Patratu, Ramgarh, Jharkhand, India - 829133

Support Email: admin@nipher.in

Support Phone: +91 7479855085

Scope

This Privacy Policy explains how Nipher collects, uses, shares, secures, and retains personal data of buyers, sellers, and visitors.

Data Collected

Nipher may collect

• name
• phone number
• email address
• shipping/billing address
• order and transaction details
• IP address
• device/browser/OS and usage logs
• support communications and grievance records

Payment Data

Payments are processed through Razorpay and banking/payment partners.

Nipher does not store full card credentials, CVV, card PIN, or UPI PIN.

Nipher may store limited payment metadata (transaction ID, status, masked references) for reconciliation, refunds, fraud checks, and dispute handling.

Purpose of Processing

Data is used for

• account creation/management
• order placement, fulfillment, and delivery
• payment, refund, and settlement workflows
• customer support and grievance handling
• fraud prevention and risk checks
• legal, tax, and compliance obligations
• service communication and platform improvement

Data Retention

Data is retained only as necessary for operations, legal compliance, taxation, accounting, disputes, and fraud/risk management.

Data is deleted, anonymized, or archived when retention is no longer required by law/business necessity.

Data Sharing

Data may be shared with

• Sellers
• logistics/courier partners
• payment gateways/banks (including Razorpay)
• service providers under confidentiality controls
• government/regulatory/law-enforcement authorities when legally required

Nipher does not sell personal data as a standalone commercial product.

Push Notifications

If you allow notifications, Nipher may send push notifications for order updates, delivery status, account and security alerts, customer support updates, and promotional or offer-related messages. You can disable notifications at any time from your device settings.

Location Information

With your permission, Nipher may collect your approximate or precise location while the app is in use to detect your delivery area, check serviceability, and improve delivery-related features. You can deny or disable location access at any time from your device settings, but some location-based delivery features may not work properly.

Cookies and Technical Tracking

Nipher may use cookies/session tools for login continuity, performance, analytics, and fraud prevention.

Disabling essential cookies may affect platform functionality.

Data Security

Nipher uses reasonable safeguards, including

• SSL/TLS encryption in transit
• access controls
• infrastructure security and monitoring

No system is fully risk-free, but commercially reasonable security practices are maintained.

User Rights

Subject to applicable law, users may request

• access to personal data
• correction of inaccurate data
• deletion of account/data (subject to legal retention)
• opt-out from marketing communications

Requests can be sent to

• admin@nipher.in
• ganeshprajapati324@zohomail.in
• pritamkumar7884@gmail.com

Additional Purpose of Processing

Location data and notification preferences are used only for delivery/serviceability checks, service communication, and customer account updates, and are handled in line with this Privacy

Policy.

Account Deletion

Deletion requests may be subject to pending orders, refunds, chargebacks, legal retention obligations, fraud review, and settlement dependencies.

Children’s Data

The Platform is intended for users legally competent to contract.

If unauthorized child data is identified, contact support for review and action.

Third-Party Links and Processors

Third-party sites/services linked from the Platform follow their own privacy terms.

Nipher is not responsible for privacy practices beyond its controlled systems.

Cross-Border/External Processing

Certain processors or services may involve processing outside local jurisdiction.

Nipher applies reasonable safeguards and legal controls where applicable.

Grievance and Privacy Contacts

Privacy Contact: Pritam Kumar,Ganesh Prajapati

Privacy Email: pritamkumar7884@gmail.com,ganeshprajapati324@zohomail.in

Resolution target: within 30 days, subject to case complexity and legal requirements.

Policy Updates

Nipher may revise this Privacy Policy periodically.

Updated policy takes effect on the revised Effective Date published on the Platform.

Continued use after update indicates acceptance.

General Contact

• Support Phone: +91 7479855085
• Registered Address: Saunda Basti, Manda Tola, Patratu, Ramgarh, Jharkhand, India - 829133