Terms and Conditions for Nipher

Platform: Nipher

Terms and Conditions (India-Based Multi-Seller Marketplace)

Effective Date: 26/08/2025

Platform Name: Nipher

Operated by: Nipher (partnership firm), represented by Ganesh Prajapati and Pritam Kumar

Registered Address: Saunda Basti, Manda Tola, Patratu, Ramgarh, Jharkhand, India - 829133

Support Phone: +91 7479855085

Support Email: admin@nipher.in

About the Platform

Nipher is an India-based online marketplace that facilitates the sale of goods by independent third-party sellers to buyers.

Nipher does not manufacture, stock, or directly sell products unless explicitly stated.

Marketplace Nature (Intermediary Role)

Nipher acts solely as an intermediary marketplace platform under applicable Indian laws.

Nipher is not the seller for third-party product listings.

The contract of sale is strictly between Buyer and Seller.

Nipher facilitates technology, payment workflow, and logistics coordination only.

No Platform Guarantee for Third-Party Products

For third-party listings, Nipher is not responsible for product quality, merchantability, legality, authenticity, fitness for purpose, or warranty unless explicitly stated otherwise in writing.

Eligibility and Account Rules

By using the Platform, you confirm you are legally competent to contract under Indian law.

Users must provide accurate and updated account details.

You are responsible for activity on your account and confidentiality of credentials.

Nipher may suspend or restrict accounts for fraud, abuse, policy breaches, suspicious activity, or legal non-compliance.

GST Clause

Nipher is currently operating below the GST registration threshold under applicable Indian tax laws and is not charging GST at present.

Sellers are solely responsible for GST and all tax compliance applicable to their business.

Nipher will register and comply with GST requirements as and when legally required.

Any future tax liabilities or statutory charges imposed by law may be passed on to Users and/or Sellers.

Seller Obligations

Each Seller must

• provide genuine and legally permitted products
• provide accurate descriptions, images, and specifications
• maintain stock accuracy
• ship on time
• comply with applicable Indian law
• avoid prohibited/counterfeit/unsafe items

Each Seller is solely responsible for

• authenticity
• product defects
• warranty obligations
• legal and tax compliance (including GST where applicable)

Commission and Fees Structure

Seller-side charges may include

• 14% platform commission (subject to change with notice)
• forward logistics fee on shipped orders
• reverse logistics fee on returned orders (if applicable)
• payment gateway charges on successful transactions

Cancelled order charging logic

• cancellation before shipment: no commission and no logistics fee; payment gateway fee may still apply
• cancellation after shipment initiation: actual logistics charges may apply

Payment Rules and Security (Razorpay)

Payments are processed through Razorpay and authorized banking/payment rails.

Nipher does not store full card credentials, CVV, card PIN, or UPI PIN.

Sensitive payment details are handled securely by Razorpay/payment networks.

Users must never share OTP/PIN/CVV with anyone.

Order Acceptance, Shipping, and Delivery

Order placement is an offer by Buyer. Final order acceptance occurs upon Seller confirmation/dispatch.

Delivery timelines are estimates and not guaranteed.

Delays may occur due to courier issues, weather, natural events, government restrictions, force majeure, or technical disruptions.

Risk in goods transfers to Buyer upon successful delivery confirmation.

Cancellation, Return, and Refund Policy

Return/refund window: 7 days from delivery.

Eligible cases generally include

• wrong item delivered
• damaged item delivered
• missing parts/accessories
• material defect at delivery

General return conditions

• product should be in original condition unless damage/defect prevents this
• original tags, packaging, accessories, and invoice may be required
• proof (photos/videos/unboxing evidence) may be requested
• final approval is at Nipher/Admin discretion after verification

Non-Refundable / Non-Returnable Categories

Unless required by law, these are generally non-returnable/non-refundable

• perishable goods (food, flowers, similar items)
• personal care/hygiene items if seal is broken
• innerwear/intimate apparel
• opened cosmetics
• opened health supplements
• customized/personalized products
• digital products/services (if offered)
• items damaged due to misuse
• items without original tags/packaging/accessories
• final sale/clearance items marked non-returnable

Refund Timeline and Payment Issue Reporting

Approved refunds are processed to the original payment method where feasible.

Refund initiation target: 5 to 10 working days after approval.

Final credit timeline depends on bank/network/payment rails.

For payment issues (failed payment, debited amount, duplicate debit), users must report with transaction details to support.

Razorpay Refund Notes

Razorpay-linked refund handling generally follows these principles

• refunds are merchant/platform initiated
• refunds are usually returned to the original payment source
• refund completion may depend on bank/network settlement status
• gateway fees and related taxes may not always be reversible
• partial refunds may be issued up to eligible captured amount

These are subject to Razorpay/network/RBI/NPCI rule updates.

Settlement Policy and Deductions

Seller settlement is generally processed after return window closure and reconciliation.

Deductions may include

• platform commission
• forward shipping
• reverse shipping (if applicable)
• payment gateway charges
• penalties/recoveries for policy breach, inconsistency, fraud, or dispute

Nipher may hold/adjust/withhold payouts in case of disputes, chargebacks, fraud checks, or compliance investigations.

Buyer and Seller Cost Allocation

Default approach

• seller-borne costs where seller fault is established (wrong item, defect, misdescription, policy violation)
• buyer may bear charges in abusive scenarios (false claims, used-item return, deliberate damage, repeated misuse)

Final determination is based on evidence review by Nipher/Admin.

Chargeback Protection

If a chargeback/dispute is raised by Buyer or issuing bank, Nipher may

• hold seller settlement
• recover disputed amount and associated fees from Seller
• request additional documents from Buyer/Seller

Product Authenticity Clause

Nipher may perform reasonable checks but does not independently authenticate every product listing.

Nipher does not guarantee 100% authenticity of all products.

Authenticity and legal listing responsibility remains with Seller.

Prohibited Products

Prohibited listings include

• illegal items
• narcotics/controlled substances
• weapons/ammunition/explosives
• counterfeit/IP-infringing items
• hazardous/banned goods without approvals
• unlawful adult/obscene content

Nipher may remove listings and report violations to authorities.

Account Suspension and Enforcement

Nipher may suspend/restrict/terminate accounts, remove listings, block transactions, and withhold payouts for fraud, abuse, repeated violations, legal non-compliance, or unresolved risk.

Limitation of Liability

To the maximum extent permitted by law, Nipher’s aggregate liability shall not exceed the lower of:

• order value in dispute, or
• service fee earned by Nipher for that transaction

Nipher is not liable for indirect, consequential, special, punitive, business, profit, goodwill, or emotional loss.

Indemnity

Sellers agree to indemnify and hold harmless Nipher and its representatives from claims, losses, penalties, costs, and legal actions arising from:

• counterfeit/defective/infringing products
• tax non-compliance
• legal violations
• misleading listings
• policy breaches

Customer Help and Admin Support

Support team assistance includes

• order tracking escalation
• payment/refund follow-up
• return process guidance
• account/policy complaint routing

Support channels

• Email: admin@nipher.in
• Phone: +91 7479855085

Grievance Officer (India E-Commerce Compliance)

Grievance Officer: Ganesh Prajapati, Pritam Kumar

Email: ganeshprajapati324@zohomail.in,pritamkumar7884@gmail.com

Alternate Email: pritamkumar7884@gmail.com

Address: Saunda Basti, Manda Tola, Patratu, Ramgarh, Jharkhand, India - 829133

Acknowledgement target: within 48 hours.

Resolution target: within 30 days, subject to case complexity and legal process.

Governing Law, Jurisdiction, and Arbitration

These Terms are governed by laws of India.

Courts at Ramgarh, Jharkhand shall have jurisdiction, subject to arbitration.

Disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996.

Seat/venue of arbitration: Ramgarh, Jharkhand.

Proceedings language: English.

Changes to Terms

Nipher may update these Terms at any time.

Revised Terms become effective from the updated Effective Date displayed on the Platform.

Continued use of the Platform after updates constitutes acceptance.